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Feedback Effect in User Interaction with Intelligent Assistants: Delayed Engagement, Adaption and Drop-out



With the growing popularity of intelligent assistants (IAs), evaluating IA quality becomes an increasingly active field of research. This paper identifies and quantifies the feedback effect, a novel component in IA-user interactions: how the capabilities and limitations of the IA influence user behavior over time. First, we demonstrate that unhelpful responses from the IA cause users to delay or reduce subsequent interactions in the short term via an observational study. Next, we expand the time horizon to examine behavior changes and show that as users discover the limitations of the IA’s…



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Conformer-Based Speech Recognition on Extreme Edge-Computing Devices

This paper was accepted at the Industry Track at NAACL 2024. With increasingly more powerful compute capabilities and resources in today’s devices, traditionally compute-intensive automatic speech recognition (ASR) has been moving from the cloud to devices to better protect...

AGRaME: Any Granularity Ranking with Multi-Vector Embeddings

Ranking is a fundamental and popular problem in search. However, existing ranking algorithms usually restrict the granularity of ranking to full passages or require a specific dense index for each desired level of granularity. Such lack of flexibility...

Time Sensitive Knowledge Editing through Efficient Finetuning

Large Language Models (LLMs) have demonstrated impressive capability in different tasks and are bringing transformative changes to many domains. However, keeping the knowledge in LLMs up-to-date remains a challenge once pretraining is complete. It is thus essential to...